Terms and Conditions
Minimum Number of Passengers
BOREA reserves the right to cancel a trip if the minimum passenger requirement is not met. Booked guests will be notified promptly in writing and receive a full refund.
Travel Insurance
We strongly recommend purchasing travel insurance in your home country to cover costs in case of a last-minute cancellation.
Weather and Conditions
All trips and activities depend on weather and conditions; we may adjust the itinerary or cancel for safety reasons. Itinerary changes do not qualify for a refund. A full refund is provided only if we cancel the trip.
Please note that Iceland’s weather and conditions can change rapidly. Our guides are specially trained to prioritize your safety and may make adjustments as needed. We ask that you respect their authority in these decisions.
This is particularly important for winter travel in Iceland and it’s a good idea to have buffer days for traveling to remote locations so you don’t miss your tour or your international flight back home.
Assumed Risk and Outdoor Activities
Guests are advised that all activities are undertaken at their own risk. They are expected to maintain a level of fitness appropriate for the activities and to follow BOREA’s safety guidelines, taking responsibility for their own well-being.
All adventure tours and outdoor activities involve inherent risks, and BOREA is not liable for accidents caused by customers’ actions or by factors beyond human control (force majeure – see below). By purchasing, you accept these conditions, understand its implications, and take responsibility for your participation. Some excursions may require an additional liability release.
Alcohol and Drugs
We reserve the right to deny participation to clients suspected of being under the influence of alcohol or drugs. In such cases, no refunds will be provided.
Gear and Appropriate Clothing
Guests must review the equipment list for their trip carefully. We reserve the right to refuse participation to any guest lacking appropriate gear or clothing. In such cases, no refund will be provided. Arriving on time usually allows us to discuss options and find alternative solutions.
Voluntarily leaving a trip before its conclusion
If a guest chooses to leave the trip early, no refund will be provided. In cases of injury or accident, please contact your travel insurance provider; we can provide a letter to support your claim.
Being Sent Home
If the guide sends a guest home before the trip concludes, based on our booking conditions, no refund will be given for the following reasons:
- Disability
- Lack of physical fitness or ability
- Injury, fatigue, or missing medication
- Dishonesty or withholding relevant health information
- Inappropriate or missing essential non-provided equipment
- Bad behavior, rudeness, disrespect, or bullying towards others
- Inability to follow instructions
Sending guests home is a serious decision, made as a last resort or when a guest’s presence negatively impacts the tour or group. Our guides have the final say in these situations. For more information about our booking conditions, feel free to contact us.
Force Majeure
Force Majeure refers to unforeseeable events that prevent a party from fulfilling contractual obligations due to circumstances beyond reasonable control. Borea Adventures reserves the right to suspend or terminate its obligations if uncontrollable events occur, making fulfillment inadvisable, commercially impractical, illegal, or impossible. Such events include (but are not limited to) war, riots, fire, floods, hurricanes, earthquakes, volcanic eruptions, lightning, rockslides, explosions, strikes, pandemics, public health concerns, international travel restrictions, terrorism, and government actions prohibiting or hindering contractual responsibilities.
In the event of Force Majeure, Borea Adventures is not liable for refunds, and this clause overrides other cancellation policies when applicable. However, we will make every effort to rearrange or adjust your booking whenever possible.