Flexibility
Here are our booking conditions for different types of adventures. We at Borea strive to be as flexible as possible to ensure that you can book with confidence. We know that things can change and for your ease of mind, we can e.g. move your trip to a different date without any extra fees.
Our Cancellation Policy
Cancellation fees retained by Borea Adventures cover direct costs of modifying or canceling your reservation. By making a reservation on our website, you confirm that you have read, understood, and agreed to the cancellation policy. A contract with Borea Adventures becomes effective once the required payment is received, and a confirmation invoice is issued. The person making the booking agrees to these conditions and is responsible for payment on behalf of all members of their travel group.
Any requests to change or cancel a reservation must be initiated by the lead traveler listed on the reservation, submitted in writing to info@borea.is. Borea Adventures must confirm the amendment or cancellation before any action is taken. Refunds will be processed to the same credit card or bank account used for the original booking. Please note we cannot be responsible for any delays in funds reaching your account once the refund is processed on our end.
For bookings made through third-party vendors, contact them directly for refund or cancellation inquiries. Due to high volume, the cancellation process may take 6-8 weeks. The cancellation policy applies to the original booking date
Cancellation Fees & Charges
If the number of participants in a booking is reduced, this is considered a cancellation for those participants, and cancellation fees will apply according to the policy below.
As costs begin to accrue from the moment the booking is confirmed, we apply cancellation fees based on when written notice of cancellation is received, as outlined below:
Cancellation of Day Tours and Boat Tours
When a tour is cancelled in writing:
- More than 7 days before departure – Full refund
- Less than 7 days before departure – 70% refund
- Less than 48 hours before departure – No refund
Cancellation of Day Tours and Boat tours for groups (5 people or more)
When a tour is cancelled in writing:
- More than 14 days before departure – 90% refund
- Less than 14 days before departure – 50% refund
- Less than 48 hours before departure – No refund
Cancellation of Multi Day - and Custom Tours, and accommodation in Hornvik Camp/ Kvíar Lodge
A 25% deposit is due at the time of booking, and is always non-refundable. The remaining balance (75%) is due 28 days before departure.
When a tour is cancelled in writing:
- More than 28 days before departure – only the deposit is non-refundable
- Less than 28 days before departure – 50% refund
- Less than 7 days before departure – No refund
A special note on boat transfer
Please note that if you have booked a boat transfer with us to or from Hornstrandir and choose to travel with another company for any reason, our cancellation policy will still apply. We understand that phone reception in the nature reserve is limited, making communication difficult. However, we ask that you take responsibility for any changes to your plans.
When your flight/ship/transportation to Ísafjörður gets cancelled
In the eventuality that your flight/ship/transportation to Ísafjörður gets canceled due to weather, conditions or any other reason, our cancellation policy applies.
We strongly recommend that all passengers secure travel insurance to cover potential issues such as canceled transportation, illness, injury, loss or damage of personal belongings, or inability to travel on a confirmed departure date.
Please contact us to discuss free re-booking options or to apply credit toward a future trip to Iceland.